As the Chief Operating Officer of APAC, Joanne oversees our daily operations, ensuring that we provide the highest quality of service to our clients. With over 25 years of experience under her belt and armed with an Executive Master of Business Administration (EMBA), Joanne is a passionate leader in customer-focused business transformations.
With a deep expertise in business operations, service delivery, service design, change management, and customer acquisition, Joanne has worked across multiple industry sectors, including financial services, insurance, technology, and professional services.
Joanne is known for her unwavering commitment to customer experience, and her ability to align people, process, and technology to deliver innovative solutions that meet the unique needs of customers. Her deep experience in managing stakeholder engagement, risk management, and change management has enabled her to build successful teams and lead transformative change.
Whether working directly with customers, managing teams, or collaborating with cross-functional stakeholders, Joanne is skilled at building strong relationships and fostering trust. Her authentic communication style and ability to lead with empathy has enabled her to consistently achieve exceptional outcomes for customers, employees, and shareholders alike.